Corporate Social Responsibility

With the respective Charters we support a healthy business.  

• We never engage in any form of bribery, either directly or indirect (through our partners). We never offer or make improper payments, or authorize an improper payment to any individual, including any local or foreign official anywhere in the world.
• We never attempt to induce an individual, or a local or foreign official to behave illegally or improperly.
• We never offer, or accept, money or anything of value, such as gifts, kickbacks, or commissions, in connection with the procurement of business or the award of a contract.
• We never offer or give any gift or token of hospitality to any public employee or government official or representative if there is any expectation or implication for a return favor.
• We never accept any gift from any business partner if there is any suggestion that a return favor will be expected or implied.
• We never facilitate payments to obtain a level of service which one would normally be entitled to.
• We never disregard or fail to report any indication of improper payments to the appropriate authorities.
• We never induce or assist another individual to break any applicable law or legislation.

Enclosed you will find links to two chapters that we have signed to support Anti-Trust (ATC) as well as Anti- Bribery and Corruption (ABC).

• ORBIT Anti-Trust (ATC)  
• ORBIT Anti- Bribery and Corruption (ABC) 
• FIDI  Anti-Trust Charter and General Compliance Requirements
• FIDI  Anti Bribery & Corruption Charter

Orbit CARES – WHO WE ARE

Orbit was created by our founders, Adi Shaked and Gera Birk. They both have decades of experience in the international moving, relocation and the global mobility industry.

Orbit is proud to be a Canada-based provider, with a global professional partner network to ensure we can provide all services to clients, wherever they need us to assist.

OUR VISION ON DOING BUSINESS THE RIGHT WAY

• Corporate Social Responsibility stands as a cornerstone in fostering enduring trust among employees and consumers alike. At Orbit, we prioritize cultivating long-lasting relationships with our employees, customers, and global partners.
• Transparency and openness define Orbit as both a provider and an employer. We champion equality in every aspect, be it gender, race, or religion.
• We strive to minimize our environmental footprint in all our endeavours.
• Richard Branson’s adage, “Take care of your employees and they will take care of your customers,” resonates deeply with us.
• People are at the heart of our enterprise. Recognizing that we operate in a people-centric industry, we place paramount importance on assembling the finest team to cater to our customers’ needs.

OUR MISSION – Orbit

At Orbit, our mission is clear: to deliver exceptional service that begins with punctuality, involves the right people and materials, and extends to courteous coordination and enduring quality from start to finish. This philosophy guides us in ensuring successful relocations for our clients while fostering sustainability for a healthy and thriving business.

We believe in the power of mastering the fundamentals. It drives us to strive harder, work smarter, and exceed expectations by being kinder, more understanding, and better listeners. We take pride in our work and are dedicated to continuously examining our processes based on feedback with all parties we engage with – both customers and agents. This approach is a cornerstone of our success.

In line with our vision, Orbit acknowledges its responsibility for the impact of its activities on customers, suppliers, employees, communities, and the environment. This commitment goes beyond mere compliance with laws and regulations; it reflects our broader dedication to fostering a better society. As part of our People Planet Profit program, we focus on:

• Integrating social responsibility into every aspect of our business operations.
• Providing comprehensive policies on health, security, and safety through our employee handbook, ensuring clear communication and understanding throughout our organization and supply chain.
• Adhering to all relevant laws and regulations governing our industry.
• Cultivating a culture of prevention awareness throughout our entire organization.
• Minimizing the risk of accidents, injuries, and environmental or reputational harm.
• Upholding ethical business practices as outlined in our statement.
• Proactively avoiding conflicts of interest.
• Fulfilling our corporate duty to respect human rights.
• Championing diversity and inclusiveness within our workforce.

At Orbit, these principles form the bedrock of our commitment to excellence, sustainability, and social responsibility.

OUR STAFF

• At Orbit, our passion for what we do is matched only by our dedication to fostering an inclusive and diverse workforce. This commitment is paramount in our recruitment and staff development efforts.
• Discrimination has no place in our organization. We firmly stand against any form of bias based on race, color, religion, sexual orientation, national origin, gender, physical or mental ability, or age. Every employee and job applicant are treated with respect and fairness.
• Our team members play an integral role in shaping our corporate social initiatives. We prioritize their involvement and input, recognizing that they are the driving force behind the exceptional service we deliver to our customers.
• “Discover the Difference with Orbit” isn’t just a slogan — it’s a reflection of our belief in the importance of our staff and the unique contributions they make to our success.

OUR COMMITMENT TO CUSTOMER SATISFACTION

• At Orbit, we prioritize the satisfaction of our customers through a proactive approach to feedback collection and leveraging opportunities within our professional networks. We recognize that adhering to rules and regulations, including standards such as FIDI FAIM requirements and PCG – Professional Cooperation Guidelines – is just the beginning.
• To truly excel in customer interaction, we go beyond mere compliance. Our commitment is evident in our dedication to ongoing “soft skills” training sessions, conducted at least twice a year. These sessions ensure that we not only meet but exceed expectations, continuously adapting and improving based on the valuable insights gained from our interactions with customers and industry peers.
• By staying responsive to feedback and investing in our team’s development, we aim to deliver exceptional service experiences that set us apart in the industry.

OUR PARTNER NETWORK

• At Orbit, our vision and corporate values are not just guiding principles for our internal operations but also shape our interactions with our supply chain partners.
• We hold our supply chain partners to the highest standards of ethical conduct, including full compliance with our business ethics and adherence to industry standards such as FIDI FAIM’s ATC and ABC Charters.
• When selecting partners for our supply chain, we meticulously evaluate candidates based on their alignment with our requirements, pricing, delivery reliability, and past performance. Any areas of potential conflict regarding our policies are promptly addressed and openly discussed.
• We have a rigorous procedure in place for selecting our partners, which undergoes regular review and updating at least once a year to ensure its effectiveness and relevance.
• In the realm of moving services, our partners and agents are bound by the internationally recognized PCG – Professional Cooperation Guidelines, developed by FIDI and IAM. These guidelines, widely accepted throughout our industry and endorsed by organizations such as IAM, LACMA, and PAIMA, underscore our commitment to professionalism and collaboration across borders.

OUR COMMITMENT TO THE COMMUNITY

• At Orbit, we believe in leading by example. Actively engaging with our professional communities, we foster a culture of giving and giving back.
• We recognize the impact of our business operations and strive to measure it wherever feasible. As a significant employer in our region, we remain vigilant to environmental and social concerns, including waste disposal and traffic management. Additionally, we are dedicated to supporting the local market and contributing to local social initiatives and charitable endeavors.
• Our commitment to community engagement is formalized in our Corporate Sustainability Policy, which is set to be released for 2024 and undergoes annual renewal. This policy outlines our ongoing efforts to make a positive difference in the communities we serve, reflecting our dedication to responsible and sustainable business practices.

WORKING CONDITIONS

At Orbit, we prioritize the well-being and safety of our employees. Our working conditions encompass the following:

Health and Safety

Workplace safety and health; we provide a safe and healthy work environment, take steps to prevent injuries, provide regular health and safety worker training, deploy systems to detect threats to health and safety.

• We require from our operational partners adequate provision and maintenance of warehousing, equipment, systems of work.
• Consistent training and providing of information to stimulate an increased consciousness of staff with respect to safety and environmental circumstances; for our operational partners this is part of our Service Level Agreements.
• Investments and maintenance: there is an increased attention for environmental and safety criteria in the event of product selection.
• Discrimination: we allow no discrimination or harassment based on race, caste, origin, religion, disability, age, gender, sexual orientation, union, or political affiliation.
• Discipline: no corporal punishment, mental or physical coercion or verbal abuse.
• Working hours: we comply with the applicable laws.
• Aim to reduce absenteeism and staff turnover.
• Remuneration: wages paid for a standard working week meet legal and industry standards; disciplinary deductions are excluded.
• Clearly communicated business ethics, to include the major FIDI Charters on Bribery / Corruption and Anti-Trust.

BUSINESS ETHICS

Orbit’s business ethics policy is based on adequate structures and systems that provide for authority, responsibility, accountability, and sustainability and is driven by four major motives:

1. Compliance with the law.
2. Risk management.
3. Reputation enhancement.
4. Value added to the community.

Our policy is developed and implemented appropriate to the purpose of the organization and is documented, communicated, and understood within the organization. The policy outlines our approach for dealing with the threat of fraud and corruption, internally as well as externally. The key objectives are prevention, detection, and investigation. We respect our customers and have developed a reputation for meeting their reasonable expectations. We respect our competitors in the marketplace and are competing intensely, but fairly, without any use of anti-trust or anti-competitive activities.

IN GENERAL

We refer to our special introduction publication which covers the main business ethics also shared with our customers and published on our website, signed by our Senior Management. 

COMPLIANCE WITH LEGISLATION

Orbit is committed to conducting its business responsibly in accordance with all relevant legislation. Our policy is to ensure that our employees are aware of and take steps to comply with relevant laws and regulations. We conduct our business without the payment or receipt of unlawful incentives.

ENVIRONMENTAL MANAGEMENT

• Our health & safety policy focuses on the prevention of personal as well as materialistic accidents and injuries, whether with environmental impact or not.
• Carrier selection for domestic, overseas or air transportation of our cargo is also being based on similarity of vision with respect to CSR policy.
• Our packing materials are based on ecologically sound materials. We set environmental aims with respect to reducing waste and use of materials, energy, and water. Materials to be recycled are brought to a collection center to be sorted with the intention to be reprocessed into new materials bound for manufacturing.

CHARITABLE EFFORTS

• Orbit is striving to fulfill its responsibility as a corporate citizen by engaging in a variety of activities that contribute to the creation of a better society. In addition to taking a group-wide approach to global issues through our day-to-day business activities, Orbit is actively developing ways to meet various challenges in the field of supporting specific good causes, charitable donations, and sponsorship. We encourage and support our employees to be involved in volunteer work or other social contribution activities that are of value to society at large. A specific budget is allocated for CSR activities. This budget is project driven.

RISK MANAGEMENT & BUSINESS CONTINUITY

• To arrange for effective and constructive realization of our policies we apply a system of continuous critical evaluation. A proactive approach with an open eye for preventive measures is being considered as a critical condition. The management of Orbit has final responsibility for our policies with respect to the company’s social, environmental, and economic activities. The feasibility of achieving targets is subject to the efforts in this field of everyone in the organization, whereas business continuity results are being tested regularly.
• For our workforce, specific safety instruction is being made, trained, and enforced to ensure maximum safety.
• Business continuity is very important. We are assessing all risks on a regular basis and work continuously on mitigating the risks to the best of our ability.

ANTI-CORRUPTION POLICY

No Orbit employee, manager, director or independent third party acting on behalf of the company may pay, offer, or promise to pay, or authorize payment to any party, public or private, in any country, to secure an improper benefit for the company and/or for him- or herself. Nor may they accept or solicit such payment. “Payment” includes making or receiving bribes or kickbacks, as well as conferring or receiving anything of value, whether tangible or intangible (e.g., gifts, entertainment, travel expenses, charitable donations, political contributions, hiring an individual or relative).

ANTI-BRIBERY & CORRUPTION (ABC CHARTER)

Orbit’s Commitment:

• We have read and understood the FIDI rules and conditions specified in the FIDI Anti-Bribery and Anti-Corruption Charter (FIDI-ABC Charter). We demonstrate this commitment by pledging to take a zero-tolerance approach to bribery and corruption. At all times, Orbit staff will act professionally, fairly and with the utmost integrity in all business dealings and relationships.
• Orbit formally accepts and agrees to abide by the rules and conditions outlined in the FIDI Anti-Bribery and Anti-Corruption Charter (FIDI ABC Charter) as these appear in the latest edition of the FAIM Implementation Manual and is also available on the FIDI website: https://www.fidi.org/
• The FIDI requirements regarding anti-bribery and corruption have been fully implemented in the Orbit organization and through their supply chain / business partners.

ANTI-TRUST AND COMPETITION LAW POLICY

• Orbit competes vigorously, fairly, and independently for business in every ethical way in every area of every market for Orbit products and services. The anti-trust and competition laws of the countries in which Orbit does business are the foundation of competitive free enterprise.
• Orbit requires that all employees fully comply with the antitrust and competition laws of the countries in which Orbit does business. It is illegal in the U.S. and many other countries in which Orbit does business to enter into agreements, understandings or discussions with any of our competitors concerning: prices or discounts; terms of conditions of sale, including credit terms; profits, profit margins or costs; shares of the market; distribution practices or channels; bids or the intent to bid; capacity expansion or entering new markets; selection, classification, rejection or termination of customers or classes of customers; sales territories or markets; exchange of competitive information; or any other matter inconsistent with complete freedom of action and independence of the company in the conduct of its business. In addition, no officer or employee of Orbit may enter any exclusive dealing arrangement in which the sale or lease of goods or services is conditioned on the customer ìs refusal to deal in the goods or services of a competing seller. Also, no officer or employee of Orbit may enter into a tying arrangement in which the sale or lease of the goods or services is conditioned on the sale or lease of a separate product or service. In addition, no officer or employee of Orbit may enter any illegal price discrimination between competing customers, nor engage in deceptive trade practices proscribed by U.S. or other law.
• Orbit’s Senior Management and managers share Orbit’s commitment to compliance with the anti-trust and competition laws. Please consult them before extending different discounts, rebates, allowances or other price adjustments or different terms or conditions of sale to different customers for the same product or if you have any questions or concerns and any time you need assistance in understanding or complying with this policy.

ANTI-TRUST (FIDI ATC CHARTER)

Orbit’s Commitment:

• We have read and understood the FIDI rules and conditions specified in the FIDI Anti-Trust Charter (FIDI-ATC Charter). As we have elaborated above, Orbit requires all employees to fully comply with the anti-trust and competition laws of all countries in which Orbit does business.
• Orbit formally accepts and agrees to abide by the rules and conditions outlined in the FIDI Anti-Trust Charter (FIDI ATC Charter) as these appear in the latest edition of the FAIM Implementation Manual and is also available on the FIDI website: https://www.fidi.org/

DATA PROTECTION AND PRIVACY STANDARD

Orbit’s Commitment:

• Orbit is committed to respecting its customers by handling all the personal information collected in connection with their operational assignment in accordance with applicable local law as well as our own Data Protection & Privacy Standard.
• All Orbit employees must abide by this Data Protection & Privacy Standard.
• Orbit adopts a comprehensive risk management process considering risks, threats, vulnerabilities, and impacts, designed to meet international standards for Information Security throughout its business on an ongoing basis.
• The Orbit requirements regarding data integrity have been implemented in the Orbit organization through our data protection policy, which is available at https://www.orbitmoving.com/

IN CASE OF DEFECTS OR ESCALATIONS TOWARDS OUR POLICIES

• Orbit is committed to ensure the correctness and right functioning of the Corporate Policies and Statements.
• Should you encounter any defect or escalations we are committed to follow up and correct, where necessary.  
• Kindly contact our Company Quality & Compliance Management by using the following email address: Jared@orbitmoving.com